Numbers & porting
New phone system. Familiar number.
Moving a phone system does not have to mean changing the number on your van, website or business cards. Plan the transfer before committing to a changeover.
Get the important details right
What this means for your business.
Check who holds the number
Find the current bill and confirm the account name, provider and authority to move it. Incomplete details can delay a transfer.
Check what else depends on it
A number may be tied to broadband or another service. Find out what a transfer changes before cancelling anything.
Decide where it should ring
Assign every number a destination in the new design, including branch numbers and direct lines.
A practical way forward
Prepare for a number transfer.
Keep the choices, responsibilities and outstanding questions together. That makes the next conversation more useful.
Read the switching checklist →- 01
Prepare the details
Collect the current account information and transfer authority.
- 02
Wait for confirmation
A requested date is only a request until the carrier accepts and schedules it.
- 03
Check the result
After a real transfer, verify incoming calls and complete the separate outgoing and emergency-calling checks.
Before you take the next step
Your questions, answered.
Need to check a specific requirement? Call 0330 0883 750.
How long does porting take?
Timing depends on number type, provider acceptance and complete account information. A requested date is not a confirmed transfer date.
Can I reserve a number here?
You can select a fictional number in the preview checkout. It does not search, reserve or buy a carrier number.