Business phone migration checklist
Your switching checklist.
A little preparation makes the change easier to scope. Keep the current account, numbers, equipment and contract dates together.
Get the important details right
What this means for your business.
Current services
List every number and anything linked to it, including broadband and other services.
Working arrangements
Record teams, hours, greetings and the routes you want to retain.
Supplier commitments
Check renewal dates, hardware finance and possible exit charges.
A practical way forward
See how this works for your team.
Keep the choices, responsibilities and outstanding questions together. That makes the next conversation more useful.
Build your system →- 01
Confirm ownership
Make sure the authorised account details match the transfer request.
- 02
Agree the date
Wait for an accepted transfer window before treating the date as fixed.
- 03
Keep a fallback
Maintain the existing service until completion and agree the checks after the move.
Before you take the next step
Your questions, answered.
Need to check a specific requirement? Call 0330 0883 750.
Should I cancel the old service first?
Do not cancel a service required for a number transfer before the providers confirm the correct sequence. A cancellation can affect the transfer and linked services.
Can this website submit a port?
No. It demonstrates the planning and checkout journey. A real transfer requires verified authority, complete information and carrier acceptance.