Conversation intelligence
Keep the useful parts of a conversation.
The product plans include transcription, call summaries and message handling. Explore the intended uses, with a person still responsible for checking the result.
Get the important details right
What this means for your business.
Review a conversation
Planned transcripts and summaries would help teams find the detail they need. Recording notices, access and retention must be agreed first.
Make messages easier to follow up
Voicemail transcription and missed-call text-back are planned features. Sending rules and message content need a separate setup.
Give an automated receptionist limits
Define the questions it can handle and how a caller reaches a person. The current simulator follows fixed routes; it is not an AI receptionist.
A practical way forward
See how a conversation becomes a follow-up.
Keep the choices, responsibilities and outstanding questions together. That makes the next conversation more useful.
Try conversation tools →- 01
Choose the purpose
Decide what the feature should help with and what it must not do.
- 02
Set the controls
Agree notices, access, retention and the handover to a person.
- 03
Review the output
Test the feature before use and decide who checks mistakes or uncertain results.
Before you take the next step
Your questions, answered.
Need to check a specific requirement? Call 0330 0883 750.
Does this tool record or transcribe me?
The conversation workspace can record a sample only when you choose to grant microphone access. It can also review pasted text with local rules. Automatic transcription and AI providers are not connected.
Are the AI products included in the licence price?
They are planned add-ons with separate scope and pricing. The builder can include editable planning allowances; these are not confirmed AI tariffs.