Business continuity
Decide what happens when the office cannot answer.
An internet outage, an unavailable desk or a busy reception should not leave you inventing a plan on the spot. Build and document the alternative route now.
Get the important details right
What this means for your business.
Another team can help
Choose a second group to ring after a set wait. Check that they know which calls they are taking.
Another location can answer
Plan an alternate site or mobile destination. Keep the destination and the person responsible up to date.
A message can explain
If nobody can help immediately, tell callers what to expect and give them a way to leave a message.
A practical way forward
See how this works for your team.
Keep the choices, responsibilities and outstanding questions together. That makes the next conversation more useful.
Build your system →- 01
List the dependencies
Include power, broadband, devices and the people needed at each site.
- 02
Try the outage scenario
The builder shows where a simulated call goes when the site is offline.
- 03
Review the plan
Check it again when your team, sites or opening hours change.
Before you take the next step
Your questions, answered.
Need to check a specific requirement? Call 0330 0883 750.
Does activating the preview divert live calls?
No. The customer account changes only its local preview state.
Is this an emergency-calling substitute?
No. A continuity design is separate from verified emergency routing and location registration. Keep an alternative means of emergency contact.