Routing
Ring groups
Bring the right people into a call together, or ring in sequence.
See the options →
Feature library
What do you need your phone system to do?
Browse call handling, account tools and planned integrations. Filter by category or search for the feature you are looking for.
Routing
Queues
Keep callers in a deliberate waiting route with a timeout and fallback.
See the options →Routing
Keypad menus
Offer short, clear choices for the teams callers need.
See the options →Routing
Opening hours
Follow a different route outside hours, at weekends and during closures.
See the options →Routing
Voicemail
Capture the message when a person cannot answer.
See the options →Routing
Continuity
Plan an alternate team, site or message destination for an outage.
See the options →Experience
Greetings
Make the first words callers hear sound like your business.
See the options →Experience
Desk and mobile working
Choose the right endpoint for each person and working pattern.
See the options →Account
Environment view
Keep numbers, extensions, device states and the intended design together.
See the options →Account
Bills and reports
See licences, usage and activity with clear example account reporting.
See the options →Account
Support
Keep requests attached to the customer and their environment.
See the options →Account
System manual
Download an overview of the design, teams and routes.
See the options →Intelligence
Conversation intelligence
Explore the planned recording, transcription and summary workflow.
See the options →Integrations
CRM connections
Plan call activity and customer-record workflows together.
See the options →Integrations
Events and APIs
Use the planned event model to connect your own business tools.
See the options →Planning
Editable floor plans
Change rooms, sizes and furniture positions, with the same layout shown in 2D and 3D.
See the options →Planning
Queue simulation
Try several callers at once and see waiting times, agent availability and abandonment.
See the options →Planning
Itemised quotes
Include selected services, equipment and setup. Download a branded PDF with the configuration.
See the options →Planning
Saved quote revisions
Keep versions of a design, compare plans and share a snapshot with your team.
See the options →Account
Enquiries and follow-ups
Explore a local sales pipeline, contacts and scheduled tasks using fictional details.
See the options →Account
Configuration checks
Compare the builder with a separate local configuration snapshot and inspect differences.
See the options →Explore the available planning tools and future integrations. A live service includes only the capabilities confirmed in its own quotation and acceptance checks.