Multi-site business communications
Local numbers. A connected team.
Keep the local numbers customers know while planning how locations share calls. A busy branch can have a defined route to another team.
Get the important details right
What this means for your business.
Keep the local identity
Give each branch number its own greeting and first destination.
Share the overflow
Choose which other location can take calls and when it should ring.
Account for different hours
Do not send callers to a branch that has already closed.
A practical way forward
See how this works for your team.
Keep the choices, responsibilities and outstanding questions together. That makes the next conversation more useful.
Build your system →- 01
List the locations
Record each number, team and working week.
- 02
Connect the fallback
Agree which branches cover each other.
- 03
Simulate a site outage
Follow the alternate route and check the final destination.
Before you take the next step
Your questions, answered.
Need to check a specific requirement? Call 0330 0883 750.
Can each site keep its own hours?
Separate hours nodes can represent different sites or departments. Connect and test each route rather than applying one schedule to everyone.
Does the 3D office reproduce our floor plan?
The office is an illustrative scene. Your configured teams and routes drive the simulation; it is not a building survey or emergency-location record.