Phone systems for garages & mot
Let the workshop work. Get the caller to the right desk.
Separate booking requests from parts and progress enquiries. Keep customers informed without making technicians answer every call.
Start with the caller
A route your team can explain.
This starting design is yours to change. Set your real departments, answering order and hours before reviewing the exceptions.
Concept layout and call simulation. No live service is changed.
Example destinations reached through a short menu, direct number or agreed fallback.
- Service bookings
- Parts counter
- Workshop office
The situations that shape the design
Think beyond the first ring.
A customer wants to book an MOT
Send the call to bookings with a backup person for busy periods.
A supplier needs the parts counter
Use a short menu option or a direct number for the parts team.
Everyone is helping a customer
Choose a short queue or message route and agree who calls back.
Bring these to the conversation
A brief that gets to the point.
Work through the design with the people who answer the calls. Include the usual working day and the times that are harder to cover.
- Bookings versus workshop enquiries
- Counter cover at lunch
- Cordless coverage and workshop noise
- Saturday and bank-holiday hours
Make it your own
Before you build.
Can I change the floor plan and teams?
Yes. Edit rooms, sizes, furniture positions and the phone teams assigned to them. The starting layout is a concept, not a measured plan of your premises.
Can this connect to our business software?
Describe the task and software in your brief. A real connector needs an agreed scope and testing; the integration workspace shows example events and retries.
What will the estimate include?
The builder separates licences, equipment, setup and selected service allowances. You can save, share and download the plan. Figures are illustrative until confirmed in a real quotation.