Phone systems for growing teams
More people. The same clear way in.
As the team grows, the phone system needs clearer responsibilities. Separate the departments callers ask for and keep a route back to someone who can help.
Get the important details right
What this means for your business.
Give teams their own route
Use a short menu for departments with different jobs.
Set a waiting limit
A queue needs a timeout and somewhere to send callers next.
Keep the list current
Review extensions, devices and team membership when people join or leave.
A practical way forward
See how this works for your team.
Keep the choices, responsibilities and outstanding questions together. That makes the next conversation more useful.
Build your system →- 01
Map the departments
Use the names your customers recognise.
- 02
Assign responsibility
Agree who answers each route and who covers it.
- 03
Check the estimate
Adding extensions updates the illustrative monthly licence cost.
Before you take the next step
Your questions, answered.
Need to check a specific requirement? Call 0330 0883 750.
Is a queue always better than a ring group?
A queue suits callers waiting for a shared team; a ring group can suit a small set of people who answer together. Choose based on demand and the experience you want callers to have.
Can we add another department?
Yes in the studio: add a team or queue and connect its answer and fallback routes. Live changes require the separate production platform.